FAQs

Frequently Asked Questions (FAQs) - Kay Gray Jewellery

Q: What materials are used to create Kay Gray Jewellery Pieces?

All my designs are made from recycled precious metals and a selection of rare & beautiful Australian native timbers. 

 

Q: What makes your jewellery sustainable?

My commitment to sustainability involves using locally  recycled precious metals and rare native Australian timbers in crafting our pieces.

  • Reduce, Reuse, Recycle: I aim to be as close to zero waste as I can be. All the packaging I use is either 100% recyclable or compostable and I recycled precious metals. In addition to recycling as much as possible, I also work with timber suppliers and master carpenters to salvage/ upcycle wood that would otherwise be destroyed or discarded, this is another way I try to contribute to minimising waste.
  • Energy Efficiency: I try to use hand tools as much as possible and use electrical tools as little as possible. 
  • Sustainable Sourcing: I choose suppliers and partners that adhere to ethical and sustainable practices. As much as practicable, I prioritise locally sourced materials to reduce my carbon footprint and finally, I use gemstones from trusted suppliers that can guarantee provenance/ traceability.

  • Q: Can I request a custom design?

Absolutely! I love creating unique pieces. Contact me, and we can discuss your vision.

  • Q: How do I care for my jewellery?

Check our Jewelry Care Tips section for detailed guidance on maintaining the beauty of your pieces.

  • Q: Do you offer international shipping?

Yes, I ship globally. Shipping costs and delivery times vary, so please check our Shipping Policy for details.

  • Q: What if my jewellery arrives damaged?

In the rare event of damage during transit, please contact me immediately with pictures. I'll arrange a replacement or refund.

  • Q: How can I determine my ring size for online orders?

Refer to my Sizing Guide to accurately measure yourself for ring size or custom necklace length size or contact me for assistance. accurately before making a purchase.

  • Q: Can I return or exchange my purchase?

Yes, if the item is returned within 14 days (2 weeks) of receipt. Please see our Returns & Refunds Policy for conditions and instructions.

  • Q: Are the gemstones ethically sourced?
    • A: Yes, I prioritise ethical practices, including responsibly sourcing gemstones to ensure fair labour, environmental standards and traceability. 
  • Q: What's the significance of the native Australian timbers in your designs?

The rare timbers I use not only add a unique aesthetic but also reflect my dedication to supporting local and sustainable resources. Australian native timbers are highly prized for their versatility and unique characteristics, I appreciate them for their durability, and natural beauty.

  • Q: Do you offer gift wrapping?
  • A: Yes! You can add gift wrapping and include a personal message during the checkout process.

 

  • Q: Can I visit your studio in person?

Currently, I operate online only because my studio is located in a remote region of North East Tasmania. However, feel free to contact me for any inquiries or customization requests.

  • Q: How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor the delivery status.

  • Q: What payment methods do you accept?

My website accepts various payment methods, including major credit cards, PayPal, and other secure payment gateways.

  • Q: Are your designs limited edition?

Yes, many of my pieces are limited edition or one-of-a-kind, adding exclusivity to your collection.

Feel free to contact me if you have more questions or need further assistance!