FAQs

Frequently Asked Questions (FAQs) - Kay Gray Jewellery

Q: What materials are used to create Kay Gray Jewellery Pieces?

All my designs are made from recycled precious metals and a selection of rare & beautiful Australian native timbers. 

 

Q: What makes your jewellery sustainable?

My commitment to sustainability involves using locally  recycled precious metals and rare native Australian timbers in crafting our pieces.

• Reduce, Reuse, Recycle: I aim to be as close to zero waste as I can be. All the packaging I use is either 100% recyclable or compostable and I recycled precious metals. In addition to recycling as much as possible, I also work with timber suppliers and master carpenters to salvage/ upcycle wood that would otherwise be destroyed or discarded, this is another way I try to contribute to minimising waste.
• Energy Efficiency: I try to use hand tools as much as possible and use electrical tools as little as possible. 
• Sustainable Sourcing: I choose suppliers and partners that adhere to ethical and sustainable practices. As much as practicable, I prioritise locally sourced materials to reduce my carbon footprint and finally, I use gemstones from trusted suppliers that can guarantee provenance/ traceability.
  
  

Q: Can I request a custom design?

Absolutely! I love creating unique pieces. The process of commissioning a piece of jewellery is fairly simple. It involves discussing your ideas/ preferences and where possible forwarding reference images or doodles and deciding what materials you’d like. This is the foundation I will use to come up with a couple of loose sketches to get us closer to what the piece should look like. Once we’ve settled on the final design, I’ll send you a written quote with the confirmed details and delivery deadline. I will start work on the piece upon receipt of the 50% deposit.

If you have a special piece in mind or a design that has been floating around in your head, I would love to discuss possibilities with you. The first two consultations are free and you would not be obligated to make a purchase. 

 Contact me, and we can discuss your vision.

Q: How do I care for my jewellery?

Check our Jewelry Care Tips section for detailed guidance on maintaining the beauty of your pieces.

Q: How will my jewellery be shipped to me?  

Domestic shipping

Your item will be shipped by standard Australia post at no additional cost. All orders over $300 qualify for complimentary express shipping, tracking details will be sent to you as soon as the package is dispatched. 

International Shipping

International orders sent by Australia post, There is a flat rate of $45 for shipping, and this price includes insurance. The shipping rate will be added to your total at the checkout.

Please note that at present Australia Post is operating normally, but has reported some delays in delivery internationally, depending on the individual operations of your local postal service. Your package may be subject to import/taxes/customs charges, please check with your country's customs office to determine what these additional costs could be prior to purchase/ delivery.

 

Q: Do you offer international shipping?

Yes, I ship globally. Shipping costs and delivery times vary, so please check our Shipping Policy for details.

Q: What if my jewellery arrives damaged?

In the rare event of damage during transit, please contact me immediately with pictures. I'll arrange a replacement or refund.

Q: How can I determine my ring size for online orders?

Refer to my Sizing Guide to accurately measure yourself for ring size or custom necklace length size or contact me for assistance. accurately before making a purchase.

Q: Can I return or exchange my purchase?

Yes, if the item is returned within 14 days (2 weeks) of receipt. Please see our Returns & Refunds Policy for conditions and instructions.

Q: Are the gemstones ethically sourced?

Yes, Iprioritize ethical practices, including responsibly sourcing gemstones to ensure fair labour, environmental standards and traceability. 

Q: What's the significance of the native Australian timbers in your designs?

The rare timbers I use not only add a unique aesthetic but also reflect my dedication to supporting local and sustainable resources. Australian native timbers are highly prized for their versatility and unique characteristics, I appreciate them for their durability, and natural beauty.

Q: Do you offer gift wrapping?

Yes! You can add gift wrapping and include a personal message during the checkout process.

 

Q: Can I visit your studio in person?

Currently, I operate online only because my studio is located in a remote region of North East Tasmania. However, feel free to contact me for any inquiries or customization requests.

Q: How can I track my order?

Once your order is shipped, you'll receive a tracking number via email to monitor the delivery status.

Q: What payment methods do you accept?

My website accepts various payment methods, including major credit cards, PayPal, and other secure payment gateways.

Q: Are your designs limited edition?

Yes, many of my pieces are limited edition or one-of-a-kind, adding exclusivity to your collection.

Feel free to contact me if you have more questions or need further assistance!